New Trends in Technology

Technology is a dynamic field that is evolving faster than ever. While IT trends like cloud computing and SaaS dominated the 2019 trends due to their accuracy and efficiency, Blockchain, Artificial Intelligence and 5G are currently advancing exponentially. These technological trends have had an enormous impact on almost every sector, and technology is growing at a mind-boggling rate.

New technologies come with associated drawbacks, but the benefits are usually overwhelming. In the future, companies will find it hard to offer personalized customer service without utilizing technology to learn how customers engage with different channels. Emerging technologies also threaten to replace human labour at an alarming rate. 90% of individuals agree that if businesses do not adopt new trends, they will lose all their clients to more customer-centric companies.

Here is a snapshot of what to expect in this technological era.

Blockchain Technology

In the past, a lot of the discussions about blockchain technology revolved around cryptocurrency. However, the real power of blockchain lies in transparency, immutability and convenience. Blockchain technology holds a promise to supply chain management by allowing for transparency and security of product from the origin. The technology also provides a better platform for record management. Even though the financial business benefit of blockchain has not yet been realized, the trend has been accepted and is widely used by enterprises across the globe.

Another blockchain technology under cryptocurrency is Ethereum, a model which uses smart contracts to enable the delivery of all conditions. Essentially, once all participants have met all the requirements of an agreement, a smart contract releases the data in the network. The work of smart contracts is to enable transparency, which enhances the trustworthiness between consumers and brands.

Artificial Intelligence

Artificial intelligence is one of the most significant technological revolutions. Many companies are looking for ways to incorporate AI to improve customer experience and improve daily operations. Primarily, businesses aim to make a profit, and AI plays an essential role by cutting the cost of operations. AI can also be used to streamline cash flow, improve customer relations and to provide better insight into market behavior. Additionally, AI is a crucial component in analyzing large datasets which are used to provide useful insights to large companies. A large proportion of AI applications can only be provided as a service. This means that you feed your data as you pay for the algorithms. AI is currently provided only by Google, Amazon, and Microsoft. Nonetheless, more providers will certainly tailor their applications with specific tasks before the end of 2020.

5G Data Network

The 5th generation network provides super-fast upload and download speeds and has revolutionized technology in 2020. With affordable data plans and improved coverage, the network is expected to be used widely across different platforms, particularly due to its unique ability to let you stream music and videos much faster. 5G technology also comes with an incredible bandwidth which penetrates thick buildings and gives a real-time internet experience even when you are moving around. From enhanced bandwidth to offering a viable substitute for robots, machines and autonomous automobiles, 5G technology can transfer data faster than ever.


Cybercriminals are always trying to hammer networks with bots by looking for the slightest of loopholes to access a system. In recent years, cybersecurity has been a hot topic for many organizations. Companies are continually reporting data breaches, and this trend points to an imminent data security risk across every industry. Perhaps in the future, cybercrime will be a thing of the past. But as long as hackers continue to threaten data security, Cybersecurity Courses will continue to grow in demand. A study conducted by Deloitte projected that Canadian companies hire close to 8,000 cybersecurity experts over the next two years. At the same time, the demand for CompTIA Security+ certification across the globe will hit 313,000, while the demand for experts with CompTIA CySA training is expected to grow by more than 27%. Without a doubt, these statistics prove that CompTIA Security+ training is an excellent way to cope up with the growing technological trends.

Robot Process Automation

RPA is another technological trend that many companies are adopting. Essentially, the process involves the use of software to automate various business operations such as processing transactions, replying to emails, interpreting applications, and dealing with massive data. While Robot Process Automation comes with overwhelming benefits, it poses a significant risk to existing jobs. Research done by Forrester revealed that the RPA system threatens the livelihoods of over 230 million people across the world, which translates to 9% of the global workforce.


Business models and individuals looking to transform their businesses should focus on current technological trends. While these technologies come with associated benefits, cybercriminals may utilize their powerful algorithms to breach security systems. The great news is that professionals with the CompTIA CySA+ certifications have the necessary expertise to seal probable loopholes. For most companies, staying afloat boils down to offering exemplary customer service and advancing at the same pace as technology. On average, over 67% of firms agree that the use of IoT, intelligent voice assistants and augmented customer service technology will increase the metrics of customer satisfaction. Across the globe, burgeoning technologies form an interlaced structure of interoperability.